Helpful Phone Numbers

Customer Service or order by phone at 1-866-239-6777 Toll Free
Hours of operation are Mon – Fri 8:00 a.m. – 6:00 p.m. and Sat 10:00 a.m. – 3:00 p.m. Eastern

Frequently Asked Questions

Will I receive an e-mail to confirm my order?
 
As long as you provide your e-mail address during order processing, we will send you a confirmation e-mail within 24 hours.

What forms of payment are accepted for online purchases?
 
We accept Visa, MasterCard, and Discover.

When will my order be shipped?
 
Char-Broil orders received Monday through Friday are shipped within 48 hours on all in-stock merchandise. Weekend orders are processed the next business day.

What is your Return Policy?
 
Please see the details of our return policy here.

What if I need more information on a product at GrillLovers.com?
 
Our Customer Care Agents are here to help you during our normal hours of operation. If you need more information on a product or help with assembly, please call 1-866-239-6777 or e-mail your questions by clicking on the "Contact Customer Support" link in the Customer Support Menu.

Delivery Options / Shipping & Handling

Freight charges are NOT refunded unless the item was shipped to you in error.

Delivery Options
Standard delivery orders are shipped via ground service, and generally arrive in 7-10 business days. Some smaller packages may ship via USPS. For even faster delivery, we offer express shipment by Next Day or 2nd Day delivery service on most items.

Express packages will ship anywhere in the Continental United States.  See rate chart below and add $15.00 for 2nd Day Express Service and $25.00 Standard Overnight Service.  All express shipments must be placed by 10:00 a.m. Eastern. Not all items are available for express delivery (such as most grills, smokers, or other heavy/bulky items). Call 1-866-902-4384 toll-free for more information or if you have a question about your order.

Shipping & Handling Rates*

   * 2nd Day Express Service, add $15.00
   * Standard Overnight Service, add $25.00

Warranty Orders
All warranty orders are shipped at the rate of $8.95 per order.

Oversized Shipping & Truck Delivery
In order to ensure the best quality delivery, most Grills, Smokers, Fireplaces and Cookers require "Basic Truck Delivery" as noted on the item's information page.

If an item is considered oversized, the additional shipping and handling fee is listed in red on the item's information page. Please note this delivery surcharge will be included in the final shipping charge calculations.  "Basic Truck Delivery" items will be shipped curbside by freight carrier and unloading items from the truck is the customer's responsibility, so please plan accordingly.  For any questions regarding special shipping, please call a customer service representative toll-free at 1-866-902-4384.

All orders require a daytime shipping telephone number which is used ONLY to contact you about schedule delivery.  Deliveries are made Monday - Friday, 8:00 a.m. - 5:00 p.m.  The carrier will contact you to schedule a delivery appointment.  Additional charges will apply for refusals and missed delivery appointments.

Freighted Items - Cancellation, Refusals & Returns
Please call Customer Service toll-free immediately at 1-866-902-4384 for the situations described below.

Cancellations: You may cancel freighted items without penalty only prior to shipment of the order.

Refusals & Returns: A 25% restocking fee will be charged for refusing or returning an item for any reason other than damages or mis-shipments.  Any damages incurred on freight deliveries must be noted on the Bill of Lading at time of receipt, and Customer Service must be notified within 48 hours.

APO Shipments
Due to federal security regulations, we are unable to ship items containing liquid to APO addresses.  When ordering items containing liquid, please provide a physical shipping address.

International Shipments
International shipments will be assessed surcharges, where applicable, to recover a portion of the high cost of shipping, customs, and taxes imposed on products shipped from the U.S. into other countries.  The surcharge for shipments to Canada will be $25.00 per order.

For international orders and international freight quotes for countries other than Canada, please call Customer Service toll-free at 1-866-902-4384.

Prices & Availability

Prices and product availability are subject to change without notice. We cannot be responsible for typographical errors. Some quantities are limited.