For immediate assistance with your grill, please visit our troubleshooting library.

Online 24 hours a day:

Through our online contact form.

Hours of operation are Mon – Fri 8:00 a.m. – 6:00 p.m. and Sat 10:00 a.m. – 3:00 p.m. Eastern.
Customer Service: 1-866-239-6777       Grill Service Center: 1-800-241-7548

Char-Broil Warranty
P.O. Box 1240
Columbus, GA 31902-0140