Delivery Options
Standard delivery orders are shipped via ground service, and generally arrive in 7-10 business days. Some smaller packages may ship via USPS. For even faster delivery, we offer express shipment by Next Day or 2nd Day delivery service on most items.  Shipments to Hawaii or Alaska may result in additional charges.

Express packages will ship anywhere in the Continental United States.  See rate chart below and add $15.00 for 2nd Day Express Service or $25.00 for Standard Overnight Service.  All express shipments must be placed by 10:00 a.m. Eastern. Not all items are available for express delivery (such as most grills, smokers, or other heavy/bulky items).  Call 1-866-902-4384 toll-free for more information or if you have a question about your order.

Shipping & Handling Rates*

   * Shipments to Hawaii or Alaska may result in additional charges
   * 2nd Day Express Service, add $15.00 (not available for AK or HI)
   * Standard Overnight Service, add $25.00 (not available for AK or HI)

Warranty Orders
All warranty orders are shipped at the rate of $8.95 per order.

Oversized Shipping & Truck/Freight Delivery
In order to ensure the best quality delivery, most Grills, Smokers, Fireplaces and Cookers require "Basic Truck Delivery" as noted on the item's information page. 

If an item is considered oversized, the additional shipping and handling fee is listed on the item's information page. Please note this delivery surcharge will be included in the final shipping charge calculations. 

Oversized shipments to Hawaii or Alaska will incur additional freight charges.  Please contact Customer Service toll-free at 1-866-902-4384 for freight quotes.

"Basic Truck Delivery" items will be shipped curbside by freight carrier and unloading items from the truck is the customer's responsibility, so please plan accordingly.  For any questions regarding special shipping, please call a customer service representative toll-free at 1-866-902-4384.

All orders require a daytime shipping telephone number which is used ONLY for scheduling delivery.  Deliveries are made Monday - Friday, 8:00 a.m. - 5:00 p.m.  The carrier will contact you to schedule a delivery appointment.

Additional charges will apply for refusals and missed delivery appointments.  A 25% restocking fee will be charged for refusing or returning an item for any reason other than damage or misshipment.  Any damages incurred on freight deliveries must be noted on the Bill of Lading at time of receipt, and Customer Service must be notified within 48 hours.  You may cancel truck/freight delivery items without penalty only prior to warehouse processing of the order.

APO/FPO Shipments
Due to federal security regulations, we are unable to ship items containing liquid to APO/FPO addresses.  When ordering items containing liquid, please provide a physical shipping address.

Due to size and weight restrictions that vary by location, some items may be too large or heavy to ship to APO/FPO addresses.

International Shipments
International shipments will be assessed surcharges, where applicable, to recover a portion of the high cost of shipping, customs, and taxes imposed on products shipped from the U.S. into other countries. 

For international orders and international freight quotes for countries other than Canada, please call Customer Service toll-free at 1-866-902-4384.