Troubleshooting

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General Articles

• Burner performance

  • My grill has low flames and will not get hot enough to sear my food. What is the problem?
  • How do I adjust the airflow of my universal burner?
  
  

• LP to Natural Gas Conversions

  • I have a Natural Gas grill. What size is the quick disconnect sleeve?
  • Can I convert my grill from LP to Natural Gas and vice versa?
  
  

• FAQ

  • Why can’t I close my lid when I use my rotisserie?
  • Why is my spit rod not turning on my rotisserie?
  • How much food can I put on my rotisserie?
  • Why doesn't my grill come with briquets?
  • Why doesn't my grill come with flame tamers?
  
  

• Regulator Performance

  • Why is there a loud humming sound coming from my grill that won’t stop?