Rated 5 out of
Great Customer ServiceMy neighbor needed some help getting his grill back in working order after a serious illness. I got the make and model number and called Char-Broil customer service. We needed several parts and customer service helped with all of the replacement parts needed. Now my neighbor is a happy griller.
Date published: 2016-05-19
Rated 2 out of
InstallThe bottom heat shield will not install like it should. It is impossible to remove the old screws that hold the shield in. It is just sitting on top of the drip pan.
Date published: 2016-09-17
Rated 1 out of
didn't fitdidn't fit properly even though it was ordered against a specific model. I made it work with some bending and maneuvering.