The control and monitoring features of your new SmartChef® Technology smoker depends on a good, stable connection to your home's WiFi network. If you're having trouble connecting your smoker to your home network, consider the placement of your WiFi router and smoker.
Try to keep the distance between the router and the smoker around 30-40 feet with as few walls or obstructions in the way as possible.
Just because your smart device has a WiFi signal, that doesn’t necessarily mean your smoker will be getting that same signal strength.
If you don't want to move your router, use a WiFi extender/repeater to expand the reach of your network.