- Model Number: G527-0026-W1
I purchased Commercial T-36D model 463241314 and parts list has "1 IR Cleaning Tool". I called 800-241-7548, was told it wasn't included and wouldn't send one. My understanding is that if it's on the parts list, I should have it. What can I do now?
We're sorry to hear this. The cleaning tool for your grill is model # G526-0013-W1. Please follow this link to create a case with us so that we can get this tool sent out to you... https://support.charbroil.com/help/contact
Date published: 2015-06-10
We have a Patio Bistro 240 infared, will this clean the metal grill surface? if not what will besides a brush?
This cleaning tool will not work with your Patio Bistro. To best clean your grill we recommend the using the cool-cleaning nylon brush. This is model # 8366894 and it is available on the Char-Broil site.
Date published: 2015-03-31
I have model 463251414 with grates G517-0014-W1 what infrared cleaning tool should I buy?
To best clean your grates we recommend a Medium Cool-Cleaning Nylon Brush and warm soapy water or biodegradable grill cleaner. Take a look at model # 8366894 on the Char-Broil site. Seasoning the grates and infrared emitter trough with canola oil will also help to keep food from sticking and prevent rust. Please give us a call at 1-800-241-7548 for more information.
Date published: 2015-03-27
I have grill model 4633250511 . Which one will fit my grates? (model 517-0014-W1)
To best clean your cooking grates we recommend one of our nylon grill brushes. Take a look at model # 7366894. This brush is available on the Char-Broil site.
Date published: 2014-12-09
Is the scraper metal? Is that okay for the Tru Infrared Gourmet 2-Burner Grill (Model 463251413)
This scraper is metal. We recommend the Advanced Cool Clean Nylon Brush for cleaning on all of our grills. Please feel free to check out the 3 different sizes located under our cleaning tools!
Date published: 2014-08-18
Should I have received an Infrared emitter cleaning tool with my 2 burner grill (463241014)? My brother stated that he got one with his 3 burner grill and per the product guide for my grill, it looks like I should have received one, too. Well, I didn't.
Yes, grill model 463241014, should have come with cleaning tool, item G526-0013-W1. I apologize that it was not included. Please contact us at 1-800-241-7548 Monday-Tuesday 8:00am-9:00pm EST, Wednesday-Friday 8:00am-6:00pm EST, and Saturday 10:00am-9:00pm EST and we will be happy to assist you with replacing this item under warranty.
Date published: 2014-07-18