For immediate assistance with your grill, please visit our troubleshooting library.

By Phone: Hours of operation 

Monday – Friday 8:00 a.m. – 6:00 p.m.

Saturday 10:00 a.m. – 3:00 p.m. Eastern.

Customer Service: 1-866-239-6777

Grill Service Center:  1-800-241-7548

By Mail: