Contact Us

For immediate assistance with your grill, please visit our troubleshooting library.

Online 24 hours a day:

Through our online contact form

By Phone: Hours of operation 

Monday – Tuesday 8:00 a.m. – 9:00 p.m. EST

Wednesday – Friday 8:00 a.m. – 6:00 p.m. EST

Saturday 10:00 a.m. – 9:00 p.m. EST

Customer Service: 1-866-239-6777

Grill Service Center:  1-800-241-7548

By Mail: