Have the knobs been upgraded so they don't melt and one thus can't turn off the gas?
Asked by: SBBBQer
We're sorry to hear this. Under normal use the control knobs should not melt. Please check your burners for any blockage or obstruction that may be forcing gas and flames back towards the front of your grill. Give us a call at 1-800-241-7548 for more information.