We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. To best answer this we would need to know the model number for your grill. Has a case been created with us? (http://ow.ly/SktNu) Please give us a call at 1-800-241-7548 and we will be able to best assist.
Date published: 2016-03-24