We're sorry to hear of the issues encountered. How are you normally cleaning your grill? We recommend a nylon brush and warm soapy water or biodegradable grill cleaner. Seasoning the grates with canola oil will also help to keep food from sticking and prevent rust. Please provide us with the model number of your grill to see what replacement grate is needed for you grill. This model number should be on the rating label, on the back towards the bottom of the grill, and also on the front cover of the product guide. The model number normally begins with 46. Follow this link (bit.ly/1rVJQcR) for more information.
Date published: 2016-09-16