We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was the battery in the electronic ignition replaced or checked for moisture? The electronic ignition for your grill is model # F401-0012-W1. Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Date published: 2015-05-21