- Model Number: G350-3900-W1
Firebox is rated out of 5 by 1.
Rated 1 out of 5 by Mary D from Poorly made Terrible , expensive grill to rust & fall apart so quickly. Covered with Charbroil cover & stored under cover . Cleaned meticulously. Still rusted & fell apart literally at the seams
Date published: 2015-06-01
My heat shield has rusted at the back rivets. Why can't I buy just the heat shield since that rusts so easily and quickly?
We're sorry to hear this. How was your grill normally cleaned? Depending on the grill model, the heat shield may only be available with the firebox.
Date published: 2015-07-03
Why has Charbroil not made a replacement for just this, or certainly should replace firebox since clearly this is a defective item! I have 4 Charbroil products but WILL NOT be purchasing anymore, especially since I stupidly , recently purchased a Bistro
We're sorry to hear of any issues encountered. Which part are you referring too? This firebox is available. Please give us a call at 1-800-241-7548 so that we can best assist to help you to get back up and grilling.
Date published: 2015-06-03
I have this grill as well, and keep it meticulously clean. Went through 3 covers in 3 years, they leak & literally crumble. The bottom heat shield rusted at the rivets as well, grease tray is only thing holding it up. My grill is under cover of elements.
We're very sorry to hear this. Please give us a call at 1-800-241-7548 so that we can best investigate this and help you to get you back up and grilling.
Date published: 2015-06-03
Looking to replace heat shield on the bottom of part G as well on grill # 463243911. Please do not ask me to contact customer service. Respectfully request an answer in the open forum here on why this piece rusted so easily and how to replace it.
The heat shield for this grill is built into the firebox and is only available by replacing this part. How is this grill normally cleaned? If grease or food particles are able to build up on the heat shield this can cause it to rust.
Date published: 2015-06-25
Model # 463246910 Ser. No. G350011005033775. Purchased from Lowe's 07/30/2010 Cost $269.00 Need replacement heat shield that attaches to bottom of item G on parts diagram. All other parts on unit are OK.
yes, mine needs the heat shield, too. It rusted at the rivets along the back edge. This is the worst place, but other parts of the firebox and the grates/trays rusted because of the inferior grill cover that was provided with the grill. The cover started leaking at the seams after just a few months, and completely fell apart after only 2 years. I am sad that I did not notice the effects of the leaking sooner, while I was still in warranty. I have since purchased a thicker, stronger cover (I think master-forge brand from lowe's) that the color faded but the fabric and stitching have held up fine for 2 years in the NC sun. I would also check inside the firebox, as the little L-rails that run down the left and right side are tack-welded and mine has rusted loose at the welds and also rusted through the paint along the edge that touches the firebox. It still is functional and safe, but wonder how long before the firebox will have to be replaced.
Date published: 2015-04-27
need new silver plate inside firebox,need part number for plate.
It sounds like you may be describing the heat shield, which is part of the firebox. Please give us a call at 1-800-241-7548 and provide the model number for your grill. We will be able to best assist and find the part you are needing.
Date published: 2014-11-12