So why is there no box bottom/drip tray option as a replacement part that is not part of the entire grill box? I have owned this grill for 2 years and have faithfully kept it covered. It is rusted through. Pure JUNK. Never Charbroil again.
Asked by: twilah
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (http://ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Answered by: DustinR
Date published: 2016-08-05
We bought this grill a little over a year ago and it is starting to disintegrate. The heat shield? Has fallen off the box, the grates are doing the same as are tents over the burners. Is there anything you can help me with?
Asked by: BBanderson
WE have used ours for 2 years. When I went to use it this year I discovered that the bottom pan where the grease cup hangs was totally disintegrated hanging there in 2 parts 1 end had pulled away from the back where it was riveted on. It isn't even worth buying new parts for. I'm so disgusted with it . would never put my money into another char-broil product again. My cheap little $95.00 one lasted a lot longer.