Gas regulator tripped

You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can weigh it on a household scale. Or better yet, use a gauge.

If you have gas, you may have tripped the excess flow valve. So, turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lighting instructions. If flames are still low, repeat this process up to three times. If this process fails, the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced.

Bad propane tank connection

You probably have a bad propane tank connection or the rubber seal has failed. Turn off the cylinder valve. Remove the regulator from the cylinder and inspect the rubber seal in the cylinder valve for damage. If it's damaged, replace the cylinder.

Flames blow out because of wind

Turn the front of your grill to face the wind or increase the flame height by turning gas valve to higher position.

Flames blow out because you are low on fuel

Refill your propane tank.

Yellow flames instead of blue

When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, something isn't quite right. Check a few things:

Regulator Pressure
The most common cause of yellow flames is low gas pressure from the regulator, which is an easy fix that you can do at home.
1. Open the grill lid.
2. Turn off all knobs on the control panel in front.
3. Turn off the tank knob. * Disconnect the regulator from the propane tank.
4. Wait 30 seconds. * Reconnect the regulator to the propane tank.
5. Slowly open the propane tank knob all the way open.
6. Turn on the appropriate control knob and light the grill per the instructions on the control panel.

If these steps helped, you can prevent the regulator from getting stuck again. You’ll want to make sure that you turn off the control knobs before turning off the valve on the propane tank. But, if this doesn't help and the flames are large and still yellow, you may need to replace the regulator.

Fuel Leak
This is another common cause for yellow flames, you may have a propane leak. Try testing for a leak.

Flames on the grill

Low flow with natural gas

A "dual fuel" gas grill is required to convert a propane grill to natural gas. If you're going to, or have already, converted your grill, make sure that you have the Char-Broil natural gas conversion kit specified for your grill. If your grill is a Char-Broil Dual Fuel®-equipped gas grill model, the specified conversion kit model number is listed on the rating label of your grill. You can also look for a Dual Fuel Natural Gas Conversion Kit. You'll need to have your model number available.


If conversion to natural gas has resulted in lower than expected temperatures please call your local gas company for a service visit. Only the local gas company can determine if the proper pressure is being delivered to the grill. If your grill has more than 65,000 BTU’s, a 3/8” hose may not allow enough gas to flow. In this case a 1/2” hose is recommended.

Sudden drop in gas flow

You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can weigh it on a household scale. Or better yet, use a gauge.

If you have gas, you may have tripped the excess flow valve. So, turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lighting instructions. If flames are still low, repeat this process up to three times. If this process fails the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced.

No gas flow

You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 34 pounds and about 17-18 when it's empty. You can weigh it on a household scale. Or better yet, use a gauge.

If you have gas, you may have tripped the excess flow valve. So, turn off the control knob, disconnect the regulator, wait 30 seconds and reconnect the regulator. Turn on the tank valve slowly, then light grill according to lighting instructions.

If flames are still low, repeat this process up to three times. If this process fails the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced.

Match will not reach burners

Use a long stemmed wooden match or a butane wand type lighter with the match lighting holes provided. Ensure that the wand length can reach the burner ports.

Grill won't light with a match

Make sure you are following this method: Do not lean over grill while lighting.

1. Turn gas burner control valves to Off.
2. Open lid during lighting or re-lighting.
3. Open the valve on your propane tank.
4. Place match into match holder (hanging from side panel of grill). Light match; then light burner by placing match through the match light hole on side of grill. Immediately push in and turn burner knob to the HIGH position. Be sure burner lights and stays lit.
5. Light adjacent burners in sequence by pushing knobs in and turning to the HIGH position.

Grill won't light because wrong burner is being lit

If your grill won't light, it could be because you're lighting the wrong burner. See instructions on the control panel of your grill and in your manual. ignition-burner

Grill won't light because burner is not engaged with control panel

Make sure your valves are positioned inside the burner tubes. burner-tube-position

Grill won't light because there is an obstruction or is clogged

Your burners could be blocked if your grill doesn't light. Pests, spider webs or other debris could be blocking them.

Grill won't light because grill not connected correctly to propane tank

If your grill isn't connected correctly, you could have trouble lighting it. Make sure the coupling nut and propane tank cylinder valve are fully connected. Turn the coupling nut approximately one-half to three-quarters additional turn until a solid stop. Tighten by hand only. Do not use tools or you could strip the threads. propane-tank-coupling-01   propane-tank-coupling-02

Grill won't light because of cracked electrode

If your grill is not lighting, are you seeing sparks at your electrodes? If so, you may have a damaged electrode. You will need to replace it.

Grill won't light because of electrode tip is in wrong position

If your grill won't light, it may be because the tip of the electrode should be pointing toward the gas port opening on a burner. The distance should be 1/8 inch to 1/4 inch. Adjust as necessary. electrode-tip-position

Grill won't light because the electrode wires are loose or disconnected

Reconnect wires or replace the electrode wire assembly. loose-electrode-wires02   loose-electrode-wires01

Wires are sparking between igniter and electrode

If your grill won't light and you see sparking, you will need to replace the igniter wire and electrode assembly. Refer to your owner's manual for specific instructions.

Grill won't light because of dead battery

You need to replace your igniter battery.

Grill won't light because battery is installed improperly

Make sure the battery is correctly positioned. Follow your manual instructions. battery-installation-01   battery-installation-02

Grill won't light because battery electrodes are wet, oxidized or slightly corroded

Remove battery and clean off electrodes with dry cloth or with alcohol wipe. Reinstall battery.

Grill isn't heating or cooking properly

Gas grills generally provide fairly even heat, but it is normal for there to be a slight temperature variance in different areas of the grill. But, if you notice that part of your grill is either not heating or over-heating, there’s something wrong.

Blocked Burners
Gas grill burners have several ports along the sides where the gas flows through to produce the flame. When grease and food drippings fall down the grates, the drippings can clog the ports so the gas can’t flow properly. You can try cleaning the burner by using a grill brush to remove the drippings from the inside and outside of the burners. If the burners are too clogged, you may need to replace the burners.

Greasy Flame Tamers
Flame tamers cover the burners on a gas grill. They protect the grill burners from the bulk of grease and food drippings; they also infuse your food with flavor as the drippings heat up and create smoke. When the buildup is too thick, the flame tamers can cause flare-ups and uneven cooking. You can clean the flame tamers with a good brush, but if the buildup to too thick, you should replace the flame tamers. (Flame tamers are also known as vaporizer bars, heat shields, or heat diffusers.)

Rusty Heat Tents 
Heat tents (also known as flame tamers) work best when they are clean. Those that are rusted can cause flare-ups and uneven heat distribution. You can remove light, surface rust. But if the heat tents have moderate to thick rust or some of the material is rusted away, you should go ahead and replace them.

If you’re experiencing uneven heat on your grill, try cleaning your grill. All else fails, you may need to replace the parts to ensure that your grill is working properly.

Grill won't light because electrode is covered with food or debris

If your grill won't light, it could be because you have dirty electrode terminals. Clean them with rubbing alcohol and a clean cotton swab.

Grill isn't preheating

Close the lid when you preheat if you aren't getting a high enough temperature. Preheat the grill for 15-20 minutes and increase the temperature control setting. heat-control01   heat-control02

Flames blow out because excess flow valve tripped

If you have gas, you may have tripped the excess flow valve. So, turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lighting instructions. If flames are still low, repeat this process up to three times. If this process fails, the excess flow valve may have become stuck in the regulator and the regulator will need to be replaced.

Preventing low flames on your gas grill

Testing your grill for a leak

Preventing and stopping grease fires

When your gas grill makes a humming sound

How to light your grill manually

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