We're sorry to hear this. Has the regulator been reset? If the Big Easy is turned on or off incorrectly it can cause the safety device in the regulator to trip. This will cause a low flow and the regulator will need to be reset. This is an easy procedure that involves unhooking the regulator from the propane tank for a minute and then reattaching and following the lighting instructions on your grill. Make sure that when your Big Easy is turned off that the Big Easy is shut off first and then the propane tank. Please give us a call at 1-800-241-7548 for more information.
Date published: 2015-11-09