There are a few troubleshooting steps we recommend when running into this issue.
1. Start with the Tank. How full is the tank? An easy way to check this is to pour a cup of hot/warm water over the tank and see how far up the side it begins to frost. The tank will only frost until the point of where the propane stops.
2. Reset the regulator. Disconnect the regulator from the tank and allow it to dangle for approximately 2 minutes. During this time, check the threading on the tank and on the regulator to make sure it is not damaged and upon reattaching, make sure there is not any cross threading taking place.
3. Perform a bubble test. Take a 50/50 mixture of soap and water and run it along the hose to look for growing bubbles. Regular bubbles will occur, but growing bubbles will show any pinpoint leaks.
4. Check all of your valves. Believe it or not certain spiders are drawn to the smell of propane and will create little nests/webs inside of the valves and/or burners. Take a Q-tip and some rubbing alcohol to check and clean the valves (the part that blows the gas into the burners). Take a minute to glance over each one to make sure they are not dented, cracked or damaged in any way.
5. Last but not least, do the same thing to your burners. Take each burner out of your grill and check down the middle of them for any obstructions or damages. The smallest thing will cause the largest blockage of gas. Do NOT use anything plastic or wood to clean out your burners as it could break off and snap. We recommend a paper clip to clean out the portholes where the gas comes through. (if you use a high pressure hose to clean out the burners, please make sure the parts are 100% dry before placing them back inside of your grill)
*If you have performed all of these troubleshooting steps and are still experiencing issues, please either create a case with us or give us a call so our Certified Grill Specialists can help pinpoint the issue.
Customer Service Center: 1-800-241-7548
Create a Case: http://www.charbroil.com/support/case/create
Date published: 2015-05-11