- Model Number: G458-1200-W1
I have purchased the conversion kit to change my grill to natural gas. The directions ask to check that the knobs are working and move to the min setting. When I tried to turn own to min the hose valve regulator snapped and now spins freely 360 deg.
Oh no- we're so sorry to hear that this happened! At your earliest convenience, please give us a call at 1-800-241-7548 and we will be able to best assist.
Date published: 2015-04-24
We have only had this grill for a couple months and now center control knob just free spins so the center burner won't turn on. The knob has been examined and appears fine and and the valve just spins when turned. Do we need to replace hose regulator?
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. This does sound like an issue with the hose/valve/regulator assembly Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Date published: 2015-03-25
If I buy the hose, valve, regulator, that's all I'm buying, right? I'm not getting burner and all, am I?
You are correct! The burner(s) will be purchased separately. Let us know if you need more assistance and we'll be glad to help!
Date published: 2014-07-12