We're sorry to hear this. Please provide us with the model number for your Patio Bistro and we will be able to best assist. This model number should be on the rating label, on the back towards the bottom of the grill, and also on the front cover of the product guide. The model number normally begins with 46. Follow this link (http://bit.ly/1rVJQcR) for more information.
Date published: 2016-07-11