If you are having issues with the flame coming out of your burner, make sure to clean out the inside of the burner with a metal pipe cleaner and the portholes (where the flame exits) with a paper clip. Sometimes, the flame will change like that due to an obstruction inside of the burner. If that does not work, please give us a call or create a case with us so that we can ensure you get the correct replacement parts.
Customer Service Center: 1-800-241-7548
Create a Case: http://www.charbroil.com/support/case/create
Date published: 2014-07-29