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I am getting low gas flow when I connect my Natural Gas grill to my natural gas line. What should I do?
In most cases the grills in the market now are "dual fuel" and conversion to natural gas is required should you decide to operate your grill with natural gas. To convert your grill please make sure you purchase the Char-Broil natural gas conversion kit specified for your grill. If your grill is a Char-Broil Dual Fuel®-equipped gas grill model, the specified conversion kit model number is listed on the rating label of your grill. You can also use our Dual Fuel Natural Gas Conversion Kit Finder. You'll need to have your model number available.
If conversion to natural gas has resulted in lower than expected temperatures please call your local gas company for a service visit. Only the local gas company can determine if the proper pressure is being delivered to the grill. If your grill has more than 65,000 BTU’s, a 3/8” hose may not allow enough gas to flow. In this case a 1/2” hose is recommended.