We're sorry to hear of the issues encountered. Was a cover used? Make sure the unit is completely cool before placing a cover on the grill so that moisture will not get trapped. If there is surface rust and/or any build up we recommend soaking the grates in a 50/50 mix of white vinegar and water for about 15 minutes. Then be sure to get the grates completely dry afterwards. Please give us a call at 1-800-241-7548 for more information.
Date published: 2016-11-28