Sometimes, the mercury inside of the temperature gauges gets stuck and will not move. You can troubleshoot this issue by placing the temperature gauge into a cup of ice and letting it sit for approximately 15 minutes. Once you have done this, place the gauge back inside of the grill and test to see if it works. If not, please feel free to contact us so that a Certified Grill Specialist can further assist you with this issue!
Customer Service Center: 1-800-241-7548
Create a Case: http://www.charbroil.com/support/case/create
Date published: 2016-04-12