We're sorry to hear this. Each cooking grate for your grill is model # 3486613 and each infrared housing is model # 3488898. The infrared housings are needed with your grill. Has a case been created with us? Please follow this link (http://ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Date published: 2016-08-01