SmartChef Help

Find Parts, Warranty & Manuals

Start with your grill's model number. It's the key to getting the right parts and product info.
There are no products matching your search.
Gas Grill App Tips
Where do I download the SmartChef® Gas Grill App?

The SmartChef® Gas Grill App can be downloaded from your App Store by searching for Char-Broil.

Device requirements:
iOS: iPhone 4s and newer, iOS 8 and newer
Android: Android 4.4 (KitKat) and newer
Requires Wi-Fi Network

How do I set up my grill for use with the app?
  1. Download the App from the App Store
  2. Create an account for the Char-Broil® App
  3. Follow the set up instructions in the App
  4. Review the tour of the App functionality
  5. Get cooking
Can I have more than one account for my SmartChef® Gas Grill?

Once your follow the process in the SmartChef® Gas Grill app to configure your grill to your home network, it will be permanently associated, or "paired" with your user name. Only one account can be paired to a grill at any time. If family or friends want to monitor the cook with you, they can log into the SmartChef® app on their smart device with your user name and password.

What operating systems is the SmartChef® Gas Grill app is compatible with?

The SmartChef® Gas Grill app is only compatible with Android and Apple smartphones:

  • iOS- iPhone 4s and newer, iOS 8 and newer
  • Android- Android 4.4 + (KitKat)  => Api Level 19 (phones only)
    • Optimized for Galaxy S5 and newer, but all Android Smartphones are covered as long as they're running 4.4+
Gas Grill Firmware
My SmartChef® Gas Grill firmware update failed

Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update over and make sure you are present to press the DADO button when it flashes during the update process.

Grill Tips
Can I use my SmartChef® Gas Grill in another location?

Yes, your SmartChef® Gas Grill can be used at different locations with Wi-Fi access. To use your grill in a new location you will need to use the configure new network icon to set the grill up with the new network information. This can also be accessed from the settings menu of the grill app.

Once you return home you will need to configure your grill back to your home network using the same process.

What does the DADO button status mean?

You may use the image below as a reference to determine the status of your grill. The DADO light will change per the descriptions below:

How does the SmartChef® Gas Grill Control Panel work?

You may use the image below to gain an understanding of how the SmartChef® Gas Grill Control Panel works.

What does the control panel light ring mean?
How do I grill using the food temperature probe?

SmartChef® technology uses changing grill and food temperatures to attain real-time information about your grill and then provides you with the grill status via the Char-Broil® Gas Grill app.

Your new grill includes a food temperature probe that plugs into the Control Panel. It is important to properly place the food probe to get as accurate a temperature reading as possible, and know some basic care instructions.

  1. Insert the probe into the available port on the SmartChef Control Panel.
  2. Insert the probe into the thickest part of the food - not touching bone, fat or gristle.
  3. Make sure to clean your food temperature probe with warm soapy water before and after each use and wipe dry.
  4. Do not immerse or wash food temperature probe in the dishwasher.
What do I do if I can't find my meat type in a guided cook?

You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.

Smoker App Tips
How do I set up my smoker for use with my App?
  1. Download the App from the App Store
  2. Create an account for the Char-Broil® App
  3. Follow the set up instructions in the App
  4. Review the tour of the App functionality
  5. Get cooking
I touch the screen on the App and the blue boxes disappeared

The blue boxes contained tips on the information presented in the App. To turn the tips back on go to the sidebar click on settings and turn the tips on.

Can I have more than one account for my SmartChef® smoker?

Once your follow the process in the Char-Broil® app to configure your smoker to your home network, it will be permanently associated, or "paired" with your user name. Only one account can be paired to a smoker at any time. If family or friends want to monitor the cook with you, they can log into the Char-Broil® app on their smart device with your user name and password.

Can more than one person view or control the smoker at the same time?

If family or friends want to join in on the fun and monitor the cook with you, they can simply log into the Char-Broil® app on their smart device using your username and password. This will let them see the cook status from anywhere just like you can.

If you or your friends want to make changes to the cook settings, they can do so within the app, overriding the previous settings.

Where do I download the SmartChef® Smoker App?

The Char-Broil SmartChef Smoker App can be downloaded from your App Store by searching for Char-Broil.

 

Device requirements:
iOS: iPhone 4s and newer, iOS 8 and newer
Android: Android 4.4 (KitKat) and newer
Requires Wi-Fi Network

What operating systems is the SmartChef® Smoker App compatible with?

The Char-Broil® SmartChef® Smoker app is only compatible with Android and Apple smartphones:

  • iOS- iPhone 4s and newer, iOS 8 and newer
  • Android- Android 4.4 + (KitKat) => Api Level 19 (phones only)
    • Optimized for Galaxy S5 and newer, but all Android Smartphones are covered as long as they're running 4.4+
Smoker Cooking Tips
How do I start a cook on the Simple Smoker with SmartChef® technology?

Watch this quick video introduction on how to get started cooking with SmartChef® technology.

How do I start a cook with the Digital Smoker with SmartChef® technology?

Watch this quick video introduction on how to get started cooking with SmartChef® technology.

What if the weight in the app doesn't match my meat weight?

The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to choose the closest weight to what you have and estimate how much more or less time you'll need. As long as your meat type matches the meat type selection within the app, the smoker will known when to stop cooking regardless of the weight.

How can I smoke without using the probe with the Digital Electric Smoker with SmartChef®?

You'll want to use the guided pork rib recipe to cook items that you cannot use a probe with.

* Watch for future firmware updates that allow you to choose the time for a Manual cook.

What do I do if I can't find my meat type in a guided cook?

You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.

Smoker Firmware
My firmware update failed

Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update over and make sure you are present to press the DADO button when it flashes during the update process.

How to update the SmartChef® Smoker firmware

Watch this simple video to learn how to update your SmartChef® Smoker Firmware.

Smoker Tips
What does the DADO button status mean?

The DADO light will inform you of the connection and functional status of your smoker.

Can I use my smoker at another location?

Yes, your smoker can be used at different locations with Wi-Fi access. To use your smoker in a new location you will need to use the configure new network icon to set the smoker up with the new network information. This can also be accessed from the settings menu of the smoker app.

Once you return home you will need to configure your smoker back to your home network using the same process.

What does the light ring mean?

The light ring on your smoker will give you a wealth of knowledge about the status of your cook.

What are the SmartChef® presets for?

Your smoker includes presets that can be used when you do not have Wi-Fi access. To initiate a preset cook the preset button will need to be pressed until number for the preset you want to cook with is lit on the unit. Once that preset it lit you can press start and the preset cook will begin.

Note: When using the presets, the preheat feature does not automatically run so smoke may take longer to develop. 

What are the presets in the SmartChef® Digital Electric smoker?

The Digital Electric Smoker with SmartChef® Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will cook to a specified internal meat temperature at a specified chamber temperature.

  1. Pulled Pork
  2. Beef Brisket
  3. Smoked Fish
How can I reset my SmartChef® smoker?

Network reset:

This will remove the current network information from the smoker. The smoker will remain paired to current username. Press and hold the DADO button for 10 seconds. The smoker will reset and need to be reconfigured to your new network settings.

Factory reset:

This will remove the current network information and user pairing from the smoker. After factory resetting the smoker can be paired to a new user name.
Press and hold the start/stop button for 10 seconds. The smoker will reset and need to be reconfigured to your new username and network settings.

Can I take my SmartChef® smoker to a friend's house?

Of course you can take your smoker to friend’s house, but you will need to reconfigure the network credentials for the smoker to correspond to the new location/settings. When you plug the smoker in at the new location, you will see the DADO light flashing because it does not recognize the new network credentials. At this point follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with it’s new settings. Also remember network guidelines when placing the smoker at your friend's house.

Only one set of network credentials can be stored at anytime. This means you will need to reconfigure when returning home, as well.

What are the presets in the SmartChef® Simple Smoker?

The Simple Smoker with SmartChef® Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will cook to a specified internal meat temperature at a specified chamber temperature.

  1. Pulled Pork
  2. Beef Brisket
  3. Roasted Chicken/Turkey
Troubleshooting
CONNECTIVITY - Can’t connect smoker to home network (DADO light is flashing)

Retry smoker network configuration after each fix:

  1. Consult network set up tips to be sure your smoker is set up properly and within range of your router.
    1. When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  2. Verify that you are not trying to use a hot spot network, guest network, or a corporate network.
  3. Verify that your home Wifi network uses either WPA or WPA2 encryption. WEP is not supported.
  4. Verify that you are not attempting to use a 5 ghz network. The SmartChef system is not compatible with 5ghz networks.
  5. Verify that you are entering the correct SSID(network name) and password.
  6. Reset your router by unplugging the unit for 30 seconds and then plugging it back in and allowing it time to reboot completely.
  7. Power the smoker off and on by unplugging the unit and then plugging it back in.
  8. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
CONNECTIVITY - Smoker is connected to network but my smoker icon doesn’t show up.

How to Refresh the Dashboard Screen

  1. When first connecting, it may take a moment for the smoker icon to appear in the dashboard so allow a few minutes.
  2. Refresh the dashboard – to do this, In the app dashboard screen, Swipe down until you see the “loading icon” a the top of the dashboard. Refresh the dashboard after each following fix.
  3. Verify that your smart device is on the same wifi network that your smoker is configured. This is very important if you have multiple wifi networks in your home.
  4. Terminate or close the app and reopen it (don't just minimize it)
  5. Push the DADO button – this resends your smoker information to your router.
  6. Power the smoker off and on by unplugging the unit and then plugging it back in.
  7. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
CONNECTIVITY - After completing the network set up, the DADO light is off and smoker icon does not appear in dashboard.

This is either a delay in communication between the router and the smoker or a range issue between the router and smoker.  When the DADO light is off it means your smoker recognizes your home wifi network, but cannot consistently communicate with the cloud.

 DADO Light (Off)

  1. Allow up to five minutes for the router and the smoker to establish a connection. If the DADO light remains off, it is likely a range issue.
  2. Consult network set up tips to be sure your smoker is set up properly and within range of your router
    1. You may have to move your router to create a more unobstructed and shorter path between the router and the smoker. Try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
    2. It is critical to point the control panel of the smoker in the direction of the router.
  3. If reconfiguring your network set up or moving your smoker closer to the router does not work please call customer service at 1-866-239-6777
FIRMWARE – Notification “Firmware update unsuccessful” OR "firmware update is available or required."

When doing the firmware update, the smoker requires a strong, consistent wifi signal. While the update is in process, the light ring should be green with a yellow light fluttering around the ring rapidly.

 

  1. Be sure to monitor the smoker the entire time the firmware installing process is on going. This should only take about 5 mins. You’ll be required to push the rapidly flashing DADO button multiple times during the update. If you fail to push the DADO button the firmware update will fail and the process will have to be repeated.
  2. The firmware update needs to download information from the cloud and install it on your smoker so it requires a strong and constant wifi signal. A spotty signal will cause the update to fail. Consult network set up tips to be sure your smoker is set up properly and within range of your router.
    1. When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  3. Be sure your have the latest app version.
  4. If you are unable to find a location that works, you can bring your smoker to your router to complete firmware updates and bring it back outside when the update is complete.
  5. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.

DADO Button (Rapid flashing when it needs to be pushed during update)

CONNECTIVITY - Smoker Offline

There are two situations in which you can encounter an offline smoker after the initial network configuration is successful.

 

Before you start to cook – This is indicated by a gray smoker icon in the dashboard.   If you tap the gray dashboard icon, you will go to a gray home screen for the cooker with word “offline” under the cooker icon.  You will see this if your smoker is not powered on.  If you continue to see this situation after the smoker is powered on, consult the fixes below.

Once a cook has started – Once the cook is underway, it is possible for the smoker to lose connection with the cloud. This will inhibit your ability to monitor or edit your cook. This is typically temporary and will not effect the cook that is running because it’s parameters are locally stored on your smoker. If the Offline state persists through out your cook, consult the fixes below.

 

  1. Consult network set up tips to be sure your smoker is set up properly and within range of your router
    1. When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
  2. Be sure your have the latest app version.
  3. Be sure you have the latest firmware installed.
  4. Close app and reopen it.
  5. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
READ MORE CONNECTIVITY – I changed my network settings and now the DADO light is flashing again.

After changing any of your network settings (SSID or password) your smoker will no longer be connected to the cloud.  To re-establish the connection, you will simply need to reconfigure your smoker with the new network settings using the same process as when you first set up your smoker.

DADO Button (flashing)

CONNECTIVITY – Relocating the smoker. The smoker appears as offline in the app and the DADO light is flashing.

Because you friend has different network settings than yours at home, the smoker will not be able to connect to their network with out being configured.  To reestablish the connection, you will simply need to reconfigure your smoker with the new network settings (from you friend’s network) using the same process as when you first set up your smoker.

PRODUCT - light ring is flashing red.

Most of the time, the red ring flashing means the meat probe is not plugged in and you are trying to cook with a recipe that is based on the internal meat temperature.

If you are certain this is not the case, unplug the unit and plug it back in.  At this point, restarting your cook should fix the issue.

If you see a rapidly flashing red light ring and your smoker is unresponsive, please call customer service at 1-866-239-6777

COOKING - What if the weight in the app doesn't match my meat weight?

The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to choose the closest weight in the app to what you have. As long as your meat type matches the meat type selection within the app, the smoker will know when to stop cooking regardless of the weight.

COOKING - What do I do if I can't find recipes for the kind of meat I want to cook in the guided cook options?

You can cook anything you want with your SmartChef® smoker, it’s just that we may not have added everything to our guided cook system yet.  But that doesn’t mean you can’t smoke it!  To run your own cook, you'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.

COOKING - My cook times do not match the recipes

The cook times are an estimate based on cooking on a 75 degree day. If the outside temp is significantly different that this base temp, expect to add or subtract time from your cook time.

CONNECTIVITY – When “configuring a new network”, I am instructed to join the DADO network on my smart device, but I get a message saying “Unable connect to DADO network”.

This occurs when a different device, separate from the one you are using to configure your smoker, connects to the DADO network before you can. For security purposes, only one user can join the DADO network at a time and only one SmartChef® product should be configured at one time.

 

  1. Make sure everyone in the vicinity of the smoker disconnects from the DADO network.
  2. Power the smoker off and on by unplugging the unit and then plugging it back in.
  3. Reattempt the configuration, this time ensuring that only one device is used to configure the new network.
  4. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
Wifi Network Setup
How Far Can My SmartChef® Smoker Be From My WiFi Router?

The control and monitoring features of your new SmartChef® Technology smoker depends on a good, stable connection to your home's WiFi network. If you're having trouble connecting your smoker to your home network, consider the placement of your WiFi router and smoker.

 

Try to keep the distance between the router and the smoker around 30-40 feet with as few walls or obstructions in the way as possible.

 

Just because your smart device has a WiFi signal, that doesn’t necessarily mean your smoker will be getting that same signal strength.

If you don't want to move your router, use a WiFi extender/repeater to expand the reach of your network.

How can I change the network on my SmartChef® smoker?

If you go to a friend's house or change your network settings, you'll want to reconfigure the network configurations for the smoker to correspond to the new location/settings. Go through the app, and follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with the new network settings or location.

What do I do if I change my home network settings?

If you change your home network settings, you'll need to reconfigure the network credentials for the smoker to correspond to the new network. You will see the DADO light on your smoker start blinking because it does not recognize the new network credentials. At this point, follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with it’s new settings.

What do I do if I change my home network settings?

To get the best possible connection to your WiFi network, position the smoker so that the control panel faces towards the location of the WiFi router in your home.

How to set up a network in the SmartChef® app?