SmartChef Help

You may use the image below as a reference to determine the status of your grill. The DADO light will change per the descriptions below:

You may use the image below to gain an understanding of how the SmartChef® Gas Grill Control Panel works.

Watch this quick video introduction on how to get started cooking with SmartChef® technology.

Watch this quick video introduction on how to get started cooking with SmartChef® technology.

You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.

Watch this simple video to learn how to update your SmartChef® Smoker Firmware.

The Digital Electric Smoker with SmartChef® Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will cook to a specified internal meat temperature at a specified chamber temperature.

1. Pulled Pork
2. Beef Brisket
3. Smoked Fish

Your smoker includes presets that can be used when you do not have Wi-Fi access. To initiate a preset cook the preset button will need to be pressed until number for the preset you want to cook with is lit on the unit. Once that preset it lit you can press start and the preset cook will begin.

Note: When using the presets, the preheat feature does not automatically run so smoke may take longer to develop. 

The DADO light will inform you of the connection and functional status of your smoker.

The light ring on your smoker will give you a wealth of knowledge about the status of your cook.

Network reset:

This will remove the current network information from the smoker. The smoker will remain paired to current username. Press and hold the DADO button for 10 seconds. The smoker will reset and need to be reconfigured to your new network settings.

Factory reset:

This will remove the current network information and user pairing from the smoker. After factory resetting the smoker can be paired to a new user name.
Press and hold the start/stop button for 10 seconds. The smoker will reset and need to be reconfigured to your new username and network settings.

The Simple Smoker with SmartChef® Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will cook to a specified internal meat temperature at a specified chamber temperature.

1. Pulled Pork
2. Beef Brisket
3. Roasted Chicken/Turkey

Retry smoker network configuration after each fix:

1. Consult network set up tips to be sure your smoker is set up properly and within range of your router.
   1. When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
2. Verify that you are not trying to use a hot spot network, guest network, or a corporate network.
3. Verify that your home Wifi network uses either WPA or WPA2 encryption. WEP is not supported.
4. Verify that you are not attempting to use a 5 ghz network. The SmartChef system is not compatible with 5ghz networks.
5. Verify that you are entering the correct SSID(network name) and password.
6. Reset your router by unplugging the unit for 30 seconds and then plugging it back in and allowing it time to reboot completely.
7. Power the smoker off and on by unplugging the unit and then plugging it back in.
8. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.

How to Refresh the Dashboard Screen

1. When first connecting, it may take a moment for the smoker icon to appear in the dashboard so allow a few minutes.
2. Refresh the dashboard – to do this, In the app dashboard screen, Swipe down until you see the “loading icon” a the top of the dashboard. Refresh the dashboard after each following fix.
3. Verify that your smart device is on the same wifi network that your smoker is configured. This is very important if you have multiple wifi networks in your home.
4. Terminate or close the app and reopen it (don't just minimize it)
5. Push the DADO button – this resends your smoker information to your router.
6. Power the smoker off and on by unplugging the unit and then plugging it back in.
7. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.

This is either a delay in communication between the router and the smoker or a range issue between the router and smoker.  When the DADO light is off it means your smoker recognizes your home wifi network, but cannot consistently communicate with the cloud.

 DADO Light (Off)

1. Allow up to five minutes for the router and the smoker to establish a connection. If the DADO light remains off, it is likely a range issue.
2. Consult network set up tips to be sure your smoker is set up properly and within range of your router
   1. You may have to move your router to create a more unobstructed and shorter path between the router and the smoker. Try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
   2. It is critical to point the control panel of the smoker in the direction of the router.
3. If reconfiguring your network set up or moving your smoker closer to the router does not work please call customer service at 1-866-239-6777

When doing the firmware update, the smoker requires a strong, consistent wifi signal. While the update is in process, the light ring should be green with a yellow light fluttering around the ring rapidly.

1. Be sure to monitor the smoker the entire time the firmware installing process is on going. This should only take about 5 mins. You’ll be required to push the rapidly flashing DADO button multiple times during the update. If you fail to push the DADO button the firmware update will fail and the process will have to be repeated.
2. The firmware update needs to download information from the cloud and install it on your smoker so it requires a strong and constant wifi signal. A spotty signal will cause the update to fail. Consult network set up tips to be sure your smoker is set up properly and within range of your router.
   
   1. When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
3. Be sure your have the latest app version.
4. If you are unable to find a location that works, you can bring your smoker to your router to complete firmware updates and bring it back outside when the update is complete.
5. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.

DADO Button (Rapid flashing when it needs to be pushed during update)

There are two situations in which you can encounter an offline smoker after the initial network configuration is successful.

Before you start to cook – This is indicated by a gray smoker icon in the dashboard.   If you tap the gray dashboard icon, you will go to a gray home screen for the cooker with word “offline” under the cooker icon.  You will see this if your smoker is not powered on.  If you continue to see this situation after the smoker is powered on, consult the fixes below.

Once a cook has started – Once the cook is underway, it is possible for the smoker to lose connection with the cloud. This will inhibit your ability to monitor or edit your cook. This is typically temporary and will not effect the cook that is running because it’s parameters are locally stored on your smoker. If the Offline state persists through out your cook, consult the fixes below.

1. Consult network set up tips to be sure your smoker is set up properly and within range of your router
   
   1. When setting up your smoker, try to avoid dense wall materials like brick and cement, and if you cannot avoid them, try to create a clear line of sight to the router through windows or doors.
2. Be sure your have the latest app version.
3. Be sure you have the latest firmware installed.
4. Close app and reopen it.
5. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.

After changing any of your network settings (SSID or password) your smoker will no longer be connected to the cloud.  To re-establish the connection, you will simply need to reconfigure your smoker with the new network settings using the same process as when you first set up your smoker.

DADO Button (flashing)

Most of the time, the red ring flashing means the meat probe is not plugged in and you are trying to cook with a recipe that is based on the internal meat temperature.

If you are certain this is not the case, unplug the unit and plug it back in.  At this point, restarting your cook should fix the issue.

If you see a rapidly flashing red light ring and your smoker is unresponsive, please call customer service at 1-866-239-6777

You can cook anything you want with your SmartChef® smoker, it’s just that we may not have added everything to our guided cook system yet.  But that doesn’t mean you can’t smoke it!  To run your own cook, you'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.

The control and monitoring features of your new SmartChef® Technology smoker depends on a good, stable connection to your home's WiFi network. If you're having trouble connecting your smoker to your home network, consider the placement of your WiFi router and smoker.

Try to keep the distance between the router and the smoker around 30-40 feet with as few walls or obstructions in the way as possible.

Just because your smart device has a WiFi signal, that doesn’t necessarily mean your smoker will be getting that same signal strength.

If you don't want to move your router, use a WiFi extender/repeater to expand the reach of your network.

To get the best possible connection to your WiFi network, position the smoker so that the control panel faces towards the location of the WiFi router in your home.