SmartChef Help

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Gas Grill App Tips
Where do I download the SmartChef® Gas Grill App?

The SmartChef® Gas Grill App can be downloaded from your App Store by searching for Char-Broil.

Device requirements:
iOS: iPhone 4s and newer, iOS 8 and newer
Android: Android 4.4 (KitKat) and newer
Requires Wi-Fi Network

How do I set up my grill for use with the app?
  1. Download the App from the App Store
  2. Create an account for the Char-Broil® App
  3. Follow the set up instructions in the App
  4. Review the tour of the App functionality
  5. Get cooking
Can I have more than one account for my SmartChef® Gas Grill?

Once your follow the process in the SmartChef® Gas Grill app to configure your grill to your home network, it will be permanently associated, or "paired" with your user name. Only one account can be paired to a grill at any time. If family or friends want to monitor the cook with you, they can log into the SmartChef® app on their smart device with your user name and password.

What operating systems is the SmartChef® Gas Grill app is compatible with?

The SmartChef® Gas Grill app is only compatible with Android and Apple smartphones:

  • iOS- iPhone 4s and newer, iOS 8 and newer
  • Android- Android 4.4 + (KitKat)  => Api Level 19 (phones only)
    • Optimized for Galaxy S5 and newer, but all Android Smartphones are covered as long as they're running 4.4+
Gas Grill Firmware
My SmartChef® Gas Grill firmware update failed

Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update over and make sure you are present to press the DADO button when it flashes during the update process.

Grill Tips
Can I use my SmartChef® Gas Grill in another location?

Yes, your SmartChef® Gas Grill can be used at different locations with Wi-Fi access. To use your grill in a new location you will need to use the configure new network icon to set the grill up with the new network information. This can also be accessed from the settings menu of the grill app.

Once you return home you will need to configure your grill back to your home network using the same process.

What does the DADO button status mean?
How does the SmartChef® Gas Grill Control Panel work?
What does the control panel light ring mean?
How do I grill using the food temperature probe?

SmartChef® technology uses changing grill and food temperatures to attain real-time information about your grill and then provides you with the grill status via the Char-Broil® Gas Grill app.

Your new grill includes a food temperature probe that plugs into the Control Panel. It is important to properly place the food probe to get as accurate a temperature reading as possible, and know some basic care instructions.

  1. Insert the probe into the available port on the SmartChef Control Panel.
  2. Insert the probe into the thickest part of the food - not touching bone, fat or gristle.
  3. Make sure to clean your food temperature probe with warm soapy water before and after each use and wipe dry.
  4. Do not immerse or wash food temperature probe in the dishwasher.
What do I do if I can't find my meat type in a guided cook?

You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.

Smoker App Tips
How do I set up my smoker for use with my App?
  1. Download the App from the App Store
  2. Create an account for the Char-Broil® App
  3. Follow the set up instructions in the App
  4. Review the tour of the App functionality
  5. Get cooking
I touch the screen on the App and the blue boxes disappeared

The blue boxes contained tips on the information presented in the App. To turn the tips back on go to the sidebar click on settings and turn the tips on.

Can I have more than one account for my SmartChef® smoker?

Once your follow the process in the Char-Broil® app to configure your smoker to your home network, it will be permanently associated, or "paired" with your user name. Only one account can be paired to a smoker at any time. If family or friends want to monitor the cook with you, they can log into the Char-Broil® app on their smart device with your user name and password.

Can more than one person view or control the smoker at the same time?

If family or friends want to join in on the fun and monitor the cook with you, they can simply log into the Char-Broil® app on their smart device using your username and password. This will let them see the cook status from anywhere just like you can.

If you or your friends want to make changes to the cook settings, they can do so within the app, overriding the previous settings.

Where do I download the SmartChef® Smoker App?

The Char-Broil SmartChef Smoker App can be downloaded from your App Store by searching for Char-Broil.

 

Device requirements:
iOS: iPhone 4s and newer, iOS 8 and newer
Android: Android 4.4 (KitKat) and newer
Requires Wi-Fi Network

What operating systems is the SmartChef® Smoker App compatible with?

The Char-Broil® SmartChef® Smoker app is only compatible with Android and Apple smartphones:

  • iOS- iPhone 4s and newer, iOS 8 and newer
  • Android- Android 4.4 + (KitKat) => Api Level 19 (phones only)
    • Optimized for Galaxy S5 and newer, but all Android Smartphones are covered as long as they're running 4.4+
Smoker Cooking Tips
How do I start a cook on the Simple Smoker with SmartChef® technology?
How do I start a cook with the Digital Smoker with SmartChef® technology?
What if the weight in the app doesn't match my meat weight?

The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to choose the closest weight to what you have and estimate how much more or less time you'll need. As long as your meat type matches the meat type selection within the app, the smoker will known when to stop cooking regardless of the weight.

How can I smoke without using the probe with the Digital Electric Smoker with SmartChef®?

You'll want to use the guided pork rib recipe to cook items that you cannot use a probe with.

* Watch for future firmware updates that allow you to choose the time for a Manual cook.

What do I do if I can't find my meat type in a guided cook?
Smoker Firmware
My firmware update failed

Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update over and make sure you are present to press the DADO button when it flashes during the update process.

How to update the SmartChef® Smoker firmware
Smoker Tips
What does the DADO button status mean?
Can I use my smoker at another location?

Yes, your smoker can be used at different locations with Wi-Fi access. To use your smoker in a new location you will need to use the configure new network icon to set the smoker up with the new network information. This can also be accessed from the settings menu of the smoker app.

Once you return home you will need to configure your smoker back to your home network using the same process.

What does the light ring mean?
What are the SmartChef® presets for?
What are the presets in the SmartChef® Digital Electric smoker?
How can I reset my SmartChef® smoker?
Can I take my SmartChef® smoker to a friend's house?

Of course you can take your smoker to friend’s house, but you will need to reconfigure the network credentials for the smoker to correspond to the new location/settings. When you plug the smoker in at the new location, you will see the DADO light flashing because it does not recognize the new network credentials. At this point follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with it’s new settings. Also remember network guidelines when placing the smoker at your friend's house.

Only one set of network credentials can be stored at anytime. This means you will need to reconfigure when returning home, as well.

What are the presets in the SmartChef® Simple Smoker?
Troubleshooting
CONNECTIVITY - Can’t connect smoker to home network (DADO light is flashing)
CONNECTIVITY - Smoker is connected to network but my smoker icon doesn’t show up.
CONNECTIVITY - After completing the network set up, the DADO light is off and smoker icon does not appear in dashboard.
FIRMWARE – Notification “Firmware update unsuccessful” OR "firmware update is available or required."
CONNECTIVITY - Smoker Offline
READ MORE CONNECTIVITY – I changed my network settings and now the DADO light is flashing again.
CONNECTIVITY – Relocating the smoker. The smoker appears as offline in the app and the DADO light is flashing.

Because you friend has different network settings than yours at home, the smoker will not be able to connect to their network with out being configured.  To reestablish the connection, you will simply need to reconfigure your smoker with the new network settings (from you friend’s network) using the same process as when you first set up your smoker.

PRODUCT - light ring is flashing red.
COOKING - What if the weight in the app doesn't match my meat weight?

The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll want to choose the closest weight in the app to what you have. As long as your meat type matches the meat type selection within the app, the smoker will know when to stop cooking regardless of the weight.

COOKING - What do I do if I can't find recipes for the kind of meat I want to cook in the guided cook options?
COOKING - My cook times do not match the recipes

The cook times are an estimate based on cooking on a 75 degree day. If the outside temp is significantly different that this base temp, expect to add or subtract time from your cook time.

CONNECTIVITY – When “configuring a new network”, I am instructed to join the DADO network on my smart device, but I get a message saying “Unable connect to DADO network”.

This occurs when a different device, separate from the one you are using to configure your smoker, connects to the DADO network before you can. For security purposes, only one user can join the DADO network at a time and only one SmartChef® product should be configured at one time.

 

  1. Make sure everyone in the vicinity of the smoker disconnects from the DADO network.
  2. Power the smoker off and on by unplugging the unit and then plugging it back in.
  3. Reattempt the configuration, this time ensuring that only one device is used to configure the new network.
  4. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.
Wifi Network Setup
How Far Can My SmartChef® Smoker Be From My WiFi Router?
How can I change the network on my SmartChef® smoker?

If you go to a friend's house or change your network settings, you'll want to reconfigure the network configurations for the smoker to correspond to the new location/settings. Go through the app, and follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with the new network settings or location.

What do I do if I change my home network settings?

If you change your home network settings, you'll need to reconfigure the network credentials for the smoker to correspond to the new network. You will see the DADO light on your smoker start blinking because it does not recognize the new network credentials. At this point, follow the same process as the initial network configuration. This will give your smoker access to the cloud and ensure fully-featured operation with it’s new settings.

What do I do if I change my home network settings?
How to set up a network in the SmartChef® app?