Smoker & Fryer Help

Residue in smoker

Similar to cast iron cookware, offset smokers and grills must be seasoned before use. The interior surfaces are pre-seasoned with vegetable oil before they leave the factory. This protective coating can be sticky and red in appearance. Refer to the owner’s manual for instructions on completing the seasoning process before first use. The other residue you might see, is the charcoal that has settled during cooking or food particles left on the cooking grates from prior grillings.

LED screen is hard to read and dull

As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible.

Refer to your manual on how to replace the display screen, if necessary.

The door isn’t sealing

The door is equipped with silicone gasket that may need adjustment after extended use. There are three screws that hold the adjustable bracket that is attached to the door. These screws are used to adjust the door for proper sealing.

The timer and temperature seems to be working, but the heating element isn’t getting hot.

Unplug and reconnect the heating element by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the heating element will need to be replaced. Refer your manual on how to locate and replace the heating element.

Electric Smoker Won't Turn On

The digital timer, temperature and the heating element is shut off and won't turn on.

Your smoker is equipped with a thermostat (high limit safety shut off) to give added safety in case of electrical failure within the appliance and could be damaged.


Unplug and reconnect the thermostat by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the thermostat will need to be replaced. Refer to your Manual, on how to locate and replace the thermostat.

My GFCI circuit pops when I use my smoker. There’s nothing else plugged into the circuit.

Your smoker uses a low 750 watt heat output and low ampere consumption so tripping your GFIC circuit will be unlikely.

If the GFIC circuit pops, check the following:

• Check if the heating element has a rust spot, hole, etc. where moisture can get inside the heating element and trip the GFCI.

• Check the electrical connection access location on the back of the smoker.

• Check if the gaskets are in place to prevent water intrusion.

• Check if the electrical contacts are free of rust and are not damaged or loose (refer to your Manual, if needed.)

Why is the breaker tripping on electric smoker

Since 1971 the National Electric Code (NEC) has required Ground Fault Interrupter (GFCI) devices on all outdoor circuits.

• If your residence was built before 1971, check with a qualified electrician to determine if a Ground Fault Interrupter protector exists.

• Do not use this appliance if the circuit does not have GFI protection.

• Do not plug this appliance into an indoor circuit.

• Do not plug more than one appliance into the outdoor circuit.

The best way to determine if your outdoor circuit has the correct amperes to operate your appliance is to use the information listed on the rating label of your appliance. The label will have the watts and volts listed. To find the amperes use the following formula: Watts divided by Volts = Amperes. For example 330 watts / 120 volts = 2.75 amperes. Check with your local electrician to see if your outdoor circuit has the correct ampere rating to match your appliance.

Water smoker not working

Check these things if your water smoker isn't working. If there are any issues with the element or thermostat that item will need to be replaced.

Element Issues

1. Check for fissures or cracks in the coating of the element surface, replace if damaged or broken.

2. Check the seals at the connection to the thermostat for damage, replace if damaged or broken.

3. Make sure the element is not touching any metal surfaces



Thermostat

1. Check the cord for damage

2. Check the connection to the element

3. The light should come on when plugged in and go off when the grill reaches the selected temperature. The light should then cycle on and off as the grill maintains the selected temperature.



Positioning

Bullet smokers are very sensitive to external conditions, particularly wind. The smoker should be positioned away from breezes and top should not be opened and closed too often or loss of heat will occur.