SmartChef® Help


<- BACK TO SmartChef® Help

CONNECTIVITY – When “configuring a new network”, I am instructed to join the DADO network on my smart device, but I get a message saying “Unable connect to DADO network”.

This occurs when a different device, separate from the one you are using to configure your smoker, connects to the DADO network before you can.  For security purposes, only one user can join the DADO network at a time and only one SmartChef® product should be configured at one time.


  1. • Make sure everyone in the vicinity of the smoker disconnects from the DADO network.
  2. • Power the smoker off and on by unplugging the unit and then plugging it back in.
  3. • Reattempt the configuration, this time ensuring that only one device is used to configure the new network.
  4. • If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.

Can't find what you're looking for?


Need immediate help?
Chat with a real human.

Monday - Sunday
9:00 AM - 9:00 PM EST


Monday - Saturday 
9:00 AM – 7:00 PM EST


Send us an e-mail using our contact form. We'll get back to you within 4 business days.