Contact Us

For immediate assistance with your grill, please visit our troubleshooting library.


Online 24 hours a day:

Through our online contact form


By Phone: Hours of operation 

Monday – Friday 8:00 a.m. – 6:00 p.m. EST.

Saturday 10:00 a.m. – 3:00 p.m. EST.

Customer Service: 1-866-239-6777

Grill Service Center:  1-800-241-7548


By Mail:

Char-Broil Warranty
P.O. Box 1240
Columbus, GA 31902-1240