Charcoal Grill Support

Helpful Guides

Support Articles

How to Use Charcoal on the Kettleman™
From top to bottom, the Kettleman™ has been designed to give you a better cooking experience. And how you use charcoal is an important part. Thanks to the innovative design, the Kettleman... Read More
Charcoal Grill FAQs
How to Use Charcoal on the Kettleman™
From top to bottom, the Kettleman™ has been designed to give you a better cooking experience. And how you use charcoal is an important part. Thanks to the innovative design, the Kettleman... Read More
Charcoal Grill Troubleshooting
Residue in grill
If you have a sticky, red residue or black residue, similar to cast iron cookware, offset smokers and grills must be seasoned before use. The interior surfaces are pre-seasoned with vegetabl... Read More
Cleaning and Maintenance
Charcoal temperature won't regulate
You can regulate the temperature by adjusting the grill dampers. If you’re not able to achieve the temperature you need, check for any gaps in the damper. If the damper is bent or warped, ... Read More

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