Gas Grill Support

Helpful Guides

Support Articles

Gas regulator tripped
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can w... Read More
Bad propane tank connection
You probably have a bad propane tank connection or the rubber seal has failed. Turn off the cylinder valve. Remove the regulator from the cylinder and inspect the rubber seal in the cylinder... Read More
Flames blow out because of wind
Turn the front of your grill to face the wind or increase the flame height by turning gas valve to higher position.... Read More
Yellow flames instead of blue
When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, something... Read More
Low flow with natural gas
A "dual fuel" gas grill is required to convert a propane grill to natural gas. If you're going to, or have already, converted your grill, make sure that you have the Char-Broil natural gas c... Read More
Sudden drop in gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can w... Read More
No gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 34 pounds and about 17-18 when it's empty. You can w... Read More
Flames blow out because excess flow valve tripped
If you have gas, you may have tripped the excess flow valve. So, turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lightin... Read More
Preventing low flames on your gas grill
This video explains how to prevent low flames on your gas grill.
Testing your grill for a leak
Learn how to test your grill for a gas leak with this simple video.
Flame and Flow Troubleshooting
Gas regulator tripped
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can w... Read More
Bad propane tank connection
You probably have a bad propane tank connection or the rubber seal has failed. Turn off the cylinder valve. Remove the regulator from the cylinder and inspect the rubber seal in the cylinder... Read More
Flames blow out because of wind
Turn the front of your grill to face the wind or increase the flame height by turning gas valve to higher position.... Read More
Yellow flames instead of blue
When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, something... Read More
Low flow with natural gas
A "dual fuel" gas grill is required to convert a propane grill to natural gas. If you're going to, or have already, converted your grill, make sure that you have the Char-Broil natural gas c... Read More
Sudden drop in gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 30 pounds and about 17-18 when it's empty. You can w... Read More
No gas flow
You are either out of gas or your excess flow valve tripped. First check for gas in your cylinder. Typically a full cylinder weighs about 34 pounds and about 17-18 when it's empty. You can w... Read More
Flames blow out because excess flow valve tripped
If you have gas, you may have tripped the excess flow valve. So, turn off the control and tank knobs and wait 30 seconds. Turn on the tank valve slowly, then light grill according to lightin... Read More
Preventing low flames on your gas grill
This video explains how to prevent low flames on your gas grill.
Testing your grill for a leak
Learn how to test your grill for a gas leak with this simple video.
Gas Grill FAQs
Preventing and stopping grease fires
Learn how to prevent and stop grease fires with this simple video.
When your gas grill makes a humming sound
What does it mean when your gas grill is making a humming sound? Learn more with this simple video.
How to light your grill manually
Learn how to light your grill using a match or lighter with this simple video.
Lighting and Ignition Troubleshooting
Match will not reach burners
Use a long stemmed wooden match or a butane wand type lighter with the match lighting holes provided. Ensure that the wand length can reach the burner ports.... Read More
Light Gas Grill with a Match
Make sure you are following this method: Do not lean over grill while lighting.1. Turn gas burner control valves to Off.2. Open lid during lighting or re-lighting.3. Open the valve on your ... Read More
Wires are sparking between igniter and electrode
If your grill won't light and you see sparking, you will need to replace the igniter wire and electrode assembly. Refer to your owner's manual for specific instructions.... Read More
How to light your grill manually
Learn how to light your grill using a match or lighter with this simple video.
Why won't my gas grill light?
There are many reasons as to why your gas grill isn't lighting. Make sure to check the burners, ignition battery, electrode wires and the propane tank.Check the burnersCheck that the grill b... Read More

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