SmartChef® Help

Helpful Guides

Support Articles

Where do I download the SmartChef® Gas Grill App?
The SmartChef® Gas Grill App can be downloaded from your App Store by searching for Char-Broil.Google Play Apple Store Device requirements: iOS: iPhone 4s and newer, iOS 8 and newer Androi... Read More
How do I set up my grill for use with the app?
• Download the App from the App Store • Create an account for the Char-Broil® App • Follow the set up instructions in the App • Review the tour of the App functionality • Get cook... Read More
What operating systems is the SmartChef® Gas Grill App compatible with?
The SmartChef® Gas Grill app is only compatible with Android and Apple smartphones: iOS- iPhone 4s and newer, iOS 8 and newer Android- Android 4.4 + (KitKat)  => Api Level 19 (phones onl... Read More
Can I have more than one account for my SmartChef® Gas Grill?
Once your follow the process in the SmartChef® Gas Grill app to configure your grill to your home network, it will be permanently associated, or "paired" with your user name. Only one accou... Read More
Gas Grill App Tips
Where do I download the SmartChef® Gas Grill App?
The SmartChef® Gas Grill App can be downloaded from your App Store by searching for Char-Broil.Google Play Apple Store Device requirements: iOS: iPhone 4s and newer, iOS 8 and newer Androi... Read More
How do I set up my grill for use with the app?
• Download the App from the App Store • Create an account for the Char-Broil® App • Follow the set up instructions in the App • Review the tour of the App functionality • Get cook... Read More
What operating systems is the SmartChef® Gas Grill App compatible with?
The SmartChef® Gas Grill app is only compatible with Android and Apple smartphones: iOS- iPhone 4s and newer, iOS 8 and newer Android- Android 4.4 + (KitKat)  => Api Level 19 (phones onl... Read More
Can I have more than one account for my SmartChef® Gas Grill?
Once your follow the process in the SmartChef® Gas Grill app to configure your grill to your home network, it will be permanently associated, or "paired" with your user name. Only one accou... Read More
Gas Grill Firmware
My SmartChef® Gas Grill firmware update failed
Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update o... Read More
Grill Tips
Can I use my SmartChef® Gas Grill in another location?
Yes, your SmartChef® Gas Grill can be used at different locations with Wi-Fi access. To use your grill in a new location you will need to use the configure new network icon to set the gri... Read More
Grilling Tips
How do I grill using the food temperature probe?
SmartChef® technology uses changing grill and food temperatures to attain real-time information about your grill and then provides you with the grill status via the Char-Broil® Gas Grill a... Read More
What do I do if I can't find my meat type in a guided cook?
You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.... Read More
Smoker App Tips
Where do I download the Char-Broil Smoker App?
The Char-Broil SmartChef Smoker App can be downloaded from your App Store by searching for Char-Broil.Google Play Apple Store Device requirements: iOS: iPhone 4s and newer, iOS 8 and newer ... Read More
How do I set up my smoker for use with my App?
• Download the App from the App Store • Create an account for the Char-Broil® App • Follow the set up instructions in the App • Review the tour of the App functionality • Get cook... Read More
What operating systems is the Char-Broil® Smoker App compatible with?
The Char-Broil® SmartChef® Smoker app is only compatible with Android and Apple smartphones: iOS- iPhone 4s and newer, iOS 8 and newer Android- Android 4.4 + (KitKat)  => Api Level 19 (... Read More
I touch the screen on the App and the blue boxes disappeared
The blue boxes contained tips on the information presented in the App. To turn the tips back on go to the sidebar click on settings and turn the tips on. ... Read More
Can I have more than one account for my SmartChef® smoker?
Once your follow the process in the Char-Broil® app to configure your smoker to your home network, it will be permanently associated, or "paired" with your user name. Only one account can b... Read More
Can more than one person view or control the smoker at the same time?
If family or friends want to join in on the fun and monitor the cook with you, they can simply log into the Char-Broil® app on their smart device using your username and password. This will... Read More
Smoker Cooking Tips
How do I start a cook on the Simple Smoker with SmartChef® technology?
Watch this quick video introduction on how to get started cooking with SmartChef® technology.
How do I start a cook with the Digital Smoker with SmartChef® technology?
Watch this quick video introduction on how to get started cooking with SmartChef® technology.
How can I smoke without using the probe with the Digital Electric Smoker with SmartChef®?
You'll want to use the guided pork rib recipe to cook items that you cannot use a probe with. * Watch for future firmware updates that allow you to choose the time for a Manual cook. ... Read More
What if the weight in the app doesn't match my meat weight?
The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll w... Read More
What do I do if I can't find my meat type in a guided cook?
You'll want to set up a manual cook. This will allow you to cook with custom parameters. Set the target meat temperature according to the USDA recommended safe minimum internal temperatures.... Read More
Smoker Firmware
My firmware update failed
Firmware updates can fail if your network connection is lost during the process or the DADO button is not pushed when the light flashes during the update. No worries, just start the update o... Read More
How to update the SmartChef® Smoker firmware
Watch this simple video to learn how to update your SmartChef® Smoker Firmware.
Smoker Tips
Can I use my smoker at another location?
Yes, your smoker can be used at different locations with Wi-Fi access. To use your smoker in a new location you will need to use the configure new network icon to set the smoker up with th... Read More
What does the DADO button status mean?
The DADO light will inform you of the connection and functional status of your smoker.... Read More
What does the light ring mean?
The light ring on your smoker will give you a wealth of knowledge about the status of your cook.... Read More
What are the SmartChef® presets for?
Your smoker includes presets that can be used when you do not have Wi-Fi access. To initiate a preset cook the preset button will need to be pressed until number for the preset you want to c
What are the presets in the SmartChef® Digital Electric smoker?
The Digital Electric Smoker with SmartChef® Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles ... Read More
How can I reset my SmartChef® smoker?
This will remove the current network information from the smoker. The smoker will remain paired to current username. Press and hold the DADO button for 10 seconds. The smoker will reset and ... Read More
Can I take my SmartChef® smoker to a friend's house?
Of course you can take your smoker to friend’s house, but you will need to reconfigure the network credentials for the smoker to correspond to the new location/settings. When you plug the ... Read More
What are the presets in the SmartChef® Simple Smoker?
The Simple Smoker with SmartChef® Technology has three preset options to use to quickly start a cook or if you don't have a WiFi network connection. There are three cook profiles that will ... Read More
Troubleshooting
CONNECTIVITY - Can’t connect smoker to home network (DADO light is flashing)
Retry smoker network configuration after each fix: DADO Button (Flashing) • Consult network set up tips to be sure your smoker is set up properly and within range of your router.     ... Read More
CONNECTIVITY - Smoker is connected to network but my smoker icon doesn’t show up.
How to Refresh the Dashboard Screen• When first connecting, it may take a moment for the smoker icon to appear in the dashboard so allow a few minutes. • Refresh the dashboard – to do ... Read More
CONNECTIVITY - After completing the network set up, the DADO light is off and smoker icon does not appear in dashboard.
This is either a delay in communication between the router and the smoker or a range issue between the router and smoker.  When the DADO light is off it means your smoker recognizes your ho... Read More
FIRMWARE – Notification “Firmware update unsuccessful” OR "firmware update is available or required."
When doing the firmware update, the smoker requires a strong, consistent wifi signal.   While the update is in process, the light ring should be green with a yellow light fluttering around... Read More
CONNECTIVITY - Smoker Offline
There are two situations in which you can encounter an offline smoker after the initial network configuration is successful. Before you start to cook – This is indicated by a gray smoker... Read More
CONNECTIVITY – I changed my network settings and now the DADO light is flashing again.
After changing any of your network settings (SSID or password) your smoker will no longer be connected to the cloud.  To re-establish the connection, you will simply need to reconfigure you... Read More
CONNECTIVITY – Relocating the smoker. The smoker appears as offline in the app and the DADO light is flashing.
Because you friend has different network settings than yours at home, the smoker will not be able to connect to their network with out being configured.  To reestablish the connection, you ... Read More
PRODUCT - light ring is flashing red.
Most of the time, the red ring flashing means the meat probe is not plugged in and you are trying to cook with a recipe that is based on the internal meat temperature. If you are certain thi... Read More
COOKING - What do I do if I can't find recipes for the kind of meat I want to cook in the guided cook options?
You can cook anything you want with your SmartChef® smoker, it’s just that we may not have added everything to our guided cook system yet.  But that doesn’t mean you can’t smoke it!... Read More
COOKING - What if the weight in the app doesn't match my meat weight?
The weight selections will help the app determine the estimated cook time for that particular type of meat, but if the weight differs from the app selection, you can still smoke it. You'll w... Read More
COOKING - My cook times do not match the recipes
The cook times are an estimate based on cooking on a 75 degree day. If the outside temp is significantly different that this base temp, expect to add or subtract time from your cook time. ... Read More
CONNECTIVITY – When “configuring a new network”, I am instructed to join the DADO network on my smart device, but I get a message saying “Unable connect to DADO network”.
This occurs when a different device, separate from the one you are using to configure your smoker, connects to the DADO network before you can.  For security purposes, only one user can joi... Read More
WiFi Network Setup
How Far Can My SmartChef® Smoker Be From My WiFi Router
The control and monitoring features of your new SmartChef® Technology smoker depends on a good, stable connection to your home's WiFi network. If you're having trouble connecting your smoke... Read More
How can I change the network on my SmartChef® smoker?
If you go to a friend's house or change your network settings, you'll want to reconfigure the network configurations for the smoker to correspond to the new location/settings. Go through the... Read More
What do I do if I change my home network settings?
If you change your home network settings, you'll need to reconfigure the network credentials for the smoker to correspond to the new network. You will see the DADO light on your smoker start... Read More
How should I position my SmartChef® smoker?
To get the best possible connection to your WiFi network, position the smoker so that the control panel faces towards the location of the WiFi router in your home.... Read More

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