CONNECTIVITY - Smoker is connected to network but my smoker icon doesn’t show up.

How to Refresh the Dashboard Screen

1. When first connecting, it may take a moment for the smoker icon to appear in the dashboard so allow a few minutes.
2. Refresh the dashboard – to do this, In the app dashboard screen, Swipe down until you see the “loading icon” a the top of the dashboard. Refresh the dashboard after each following fix.
3. Verify that your smart device is on the same wifi network that your smoker is configured. This is very important if you have multiple wifi networks in your home.
4. Terminate or close the app and reopen it (don't just minimize it)
5. Push the DADO button – this resends your smoker information to your router.
6. Power the smoker off and on by unplugging the unit and then plugging it back in.
7. If these solutions do not help you please call customer service at 1-866-239-6777 for further assistance.