Grill isn't heating
First make sure your controller is on and that you have power. Be sure that your controller is fully seated in the heating element bracket and that your grill is properly plugged in and uses the correct extension cord (15 amps). Make sure that your household circuit breakers or GFCI (on a plug or switch plate) hasn't been tripped. If you've followed those instruction and it's still not heating, you could have a faulty controller or heating element. You will need to replace that.