Recalls
Product Recall Policy
On rare occasion, a part in one of our products may be recalled; or we may simply wish to share updated information with you about safe usage. Please select a recall from the list below and follow the link to learn about that recall.
For general recall information on any consumer product, and for earlier recalls, please visit www.recalls.gov . The recalls below are applicable for U.S. and Canadian consumers only.
Product Recalls
Char‑Broil® Patio Bistro® Gas Grill Recall Information
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Char‑Broil, LLC is voluntarily recalling certain Char‑Broil® Gas Patio Bistro® grills. The electronic ignition on the grill can ignite unexpectedly, posing a burn hazard. This can occur if the burner flame goes out and the consumer turns the control knob to “OFF.” When the control knob passes back through the “Ignition” position, the electronic ignition may activate and unexpectedly ignite the propane that has accumulated in the grill. Char‑Broil will send you a free repair kit with a replacement ignition module, instructions for disabling the existing ignition switch and installing the new ignition module. To order the repair kit please contact our customer service 1-866-239-6777. The grill models effected by this recall are:
US MODEL NOS: 11601558, 11601558-A1, 12601558, 12601558-A2 and 12601713
CANADIAN MODEL NOS: 11601579, 12601579 and 13601833
Recall Questions & Answers (PDF)
Toll-Free Consumer Recall Support:1-866-239-6777
Char‑Broil® Patio Bistro® 240 Gas Grill
- U.S. Model Numbers: 11601558, 11601558-A1, 12601558 and 12601558-A2
- Canadian Model Numbers: 11601579 and 12601579
Gas Patio Bistro 240 Recall Kit Installation Instructions
Char‑Broil® Patio Bistro® 180 Table Top Gas Grill
- U.S. Model Number: 12601713
- Canadian Model Number: 13601833
Gas Patio Bistro 180 Recall Kit Installation Instructions (PDF)
Vertical Smoker Recall
Please find attached below the CPSC Recall Notice along with a Consumer Question & Answer document to guide you through the process of identifying whether or not your smoker is affected.
If so, please follow the instructions for contacting our Grill Service Center.
Char‑Broil Temperature Gauge Recall
Char‑Broil Temperature Gauge Recall for specific 2002 & 2003 grill models. Applies to model #'s: 4632210, 4632215, 463221503, 463231503, 4632235, 4632236, 4632240, 4632241 and 4632220.
Original temperature gauge should be replaced with part # P00601181A.
Please contact Grill Service Center at 1-800-241-7548 for assistance.
Charbroil Digital Electric Smoker Recall Information February 15, 2024
Char‑Broil , LLC (“Char‑Broil”) is voluntarily recalling certain Char‑Broil digital electric smokers in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, with the model description and item numbers as follows:
Digital Electric Smoker
- Model No: 14202002, 17202002, 14202002-A1, 17202002-A1
- UPC: 099143020020
Digital Electric Smoker, w/Window
- Model No: 14202004, 17202004, 14202004-A1, 17202004-A1
- UPC: 099143020044
Digital Electric Smoker, Black w/Window
- Model No: 19202101
- UPC: 099143021010
Digital Electric Smoker, Medallion
- Model No: 463246619
- UPC: 047362324665
Digital Electric Smoker, Connected
- Model No: 15202043, 17202043, 15202043-A1, 17202043-A1
- UPC: 099143020433
Digital Electric Smoker, XL
- Model No: 14202005, 17202005, 14202005-A1, 17202005-A1
- UPC: 099143020051
Hazard: The smokers can leak electrical current during use, posing an electric shock hazard.
Description: This recall involves Char‑Broil digital electric smokers with model descriptions Digital Electric Smoker; Digital Electric Smoker w/Window; Digital Electric Smoker, Black w/Window; Digital Electric Smoker, Medallion; Digital Electric Smoker, Connected; and Digital Electric Smoker, XL. These electric smokers were designed and intended only for outdoor use to cook without charcoal. The smokers were sold in black and stainless-steel finishes. The “Char‑Broil” logo plate is on the front of the unit. The product label is located on the outside back of the unit and includes the model and serial numbers and brand information. The UPC code is located on the electric smokers’ packaging.
Remedy: Consumers should immediately stop using the recalled electric smokers and contact Char‑Broil for a free repair kit. The repair kit consists of a Ground Fault Circuit Interrupter (“GFCI”) plug (also known as a “pigtail”), a clamshell enclosure to secure the GFCI pigtail and a cable clamp. Instructions for installing each of these repair kit items will also be provided. Consumers can order their recall kit by using our convenient online Repair Kit Order Form or by phone, email, or recall website. Read here if a french translation is needed.
A video on how to install the replacement components is available here.
Consumer Contact: Char‑Broil toll-free at 833-206-4647 from 9 a.m. to 7 p.m. ET Monday through Saturday, email at recall@charbroil.com, online at www.charbroil.com and click on “Product Recalls” under “Parts & Support” or www.charbroil.com/recalls for more information.
At Char‑Broil, the quality of our products and the safety of our consumers are top priorities. We apologize for this inconvenience, and we thank you for your understanding.
This is the Repair Kit Order Form to order your recall repair kit.
Affected Products:
- Recalled Char‑Broil Digital Electric Smoker
- Recalled Char‑Broil Digital Electric Smoker w/window
- Recalled Char‑Broil Digital Electric Smoker, Black w/window
- Recalled Char‑Broil Digital Electric Smoker, XL
- Recalled Char‑Broil Digital Electric Smoker, Medallion
- RecalledChar‑BroilDigital Electric Smoker, Connected
https://www.charbroil.com/2024DES_GFCIRepairKitInstallationVideo