Domestic warranty orders are shipped at the rate of $4.95 per order within the United States. For international warranty orders, additional fees will apply.
OVERSIZED SHIPPING & TRUCK/FREIGHT DELIVERY
In order to ensure the best quality delivery, most Grills, Smokers, Fireplaces and Cookers require "Basic Truck Delivery" as noted on the item's information page.
Oversized shipments to Hawaii or Alaska will incur additional freight charges. Please contact Customer Service toll-free at1-866-902-4384 for freight quotes.
"Basic Truck Delivery" items will be shipped curbside by freight carrier and unloading items from the truck is the customer's responsibility, so please plan accordingly. For any questions regarding special shipping, please call a customer service representative toll-free at 1-866-902-4384.
All orders require a daytime shipping telephone number which is used ONLY for scheduling delivery. Deliveries are made Monday - Friday, 8:00 a.m. - 5:00 p.m. The carrier will contact you to schedule a delivery appointment.
Additional charges will apply for refusals and missed delivery appointments. A 20% restocking fee will be charged for refusing or returning an item for any reason other than damage or misshipment. Any damages incurred on freight deliveries must be noted on the Bill of Lading at time of receipt, and Customer Service must be notified within 48 hours. You may cancel truck/freight delivery items without penalty only prior to warehouse processing of the order.
Due to federal security regulations, we are unable to ship items containing liquid to APO/FPO addresses. When ordering items containing liquid, please provide a physical shipping address.
Due to size and weight restrictions that vary by location, some items may be too large or heavy to ship to APO/FPO addresses.
International shipments will be assessed surcharges, where applicable, to recover a portion of the high cost of shipping, customs, and taxes imposed on products shipped from the U.S. into other countries.
Please note, some grills and products listed on this site are not certified for use outside of the United States.
For international orders and international freight quotes and orders shipping outside of the U.S., please call Customer Service toll-free at 1-866-902-4384.